What should I do if my product has a defect or damage after purchase?Updated 5 months ago

Please reach out to customer service with clear pictures of the defect, a copy of the purchase receipt, and a description of the problem for a warranty claim.

If you have received a product with missing components, such as hoop clips for boots, please provide your order details and the specific missing part. We will verify the contents of your original order and send the missing item to your indicated address. In certain situations, especially on out-of-warranty claims, we may offer a gesture of goodwill, such as a discount on your next purchase.