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Boot sizing
Choosing the right boot size is essential for comfort, support, and overall enjoyment, whether you’re hitting the trails, the slopes, or just navigating everyday life. Here are some key factors to consider when selecting your boot size:. WOMEN'S FOOT
What is the process for a return or exchange of my order?
Our return and exchange policy allows for returns within 30 days from the date of receipt of your order. To initiate a return or exchange, please use our return portal , accessible directly at the provided URL. There you'll find step-by-step instruc
What should I do if my product has a defect or damage after purchase?
Please reach out to customer service with clear pictures of the defect, a copy of the purchase receipt, and a description of the problem for a warranty claim. If you have received a product with missing components, such as hoop clips for boots, pleas
How can I track my order or find out the estimated delivery time?
To track your order or find out the estimated delivery time, please allow a processing timeline 72h from the order date. Once your order is packed and ready to ship, you will receive an email confirmation with the tracking details. The standard deliv
What is the warranty policy for outdoor boots purchased on your website?
We take pride in the quality of our products and customer satisfaction, hence offering a limited 6-month warranty on outdoor boots purchased through our website. To pursue a warranty claim, please provide us with the following information via email:.
Do you ship to international locations and what are the shipping terms?
We only ship to Canada and the United-States.
Can I cancel or modify my order after placing it?
Once an order is placed, it is not possible to cancel or modify it. However, you may return the order once you receive it. It is also possible to contact us in case the order has not been processed yet.
Do you offer repair services for products that are out of warranty or without a receipt?
We do offer heritage repair services for our customers who wish to repair their Pajar boots. For out-of-warranty services, photographs of the boots along with your invoice (if available) are required to assist you further.
How do I return an item I purchased online?
To initiate a return for your online purchase, please visit our Returns Portal where you can submit your return request. Once authorized, you will receive a prepaid return label via email to send back the item. Please note that items must be new, unu
How can I unsubscribe from your emails?
If you are experiencing difficulties in unsubscribing from our emails, rest assured that we can assist you. Our marketing team has been instructed to unsubscribe you from our emails.
Can I purchase replacement crampons for my boots, and how do I request them?
We understand the need to replace worn crampons to continue using your boots comfortably. In the event of worn-out crampons, we can assist you with acquiring replacements. Kindly send us photos of the boots, along with your full name, phone number, a
Are discount codes combinable with other offers or promotions?
Discount codes cannot be combined with other offers or promotions, ensuring fairness and clarity in our promotional activities.