All exchanges and returns must be submitted through our Returns Portal. Shipping cost from online purchases are not refundable forreturns. *When your order has been received at our warehouse, please allow 2-7 business days for our evaluation process.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All exchanges and returns must be submitted through our <a href="https://pajarcanada.loopreturns.com/#/" style="box-sizing: border-box; color: var(--colorLink); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;" target="_blank">Returns Portal</a>.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping cost from online purchases are not refundable for returns.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*When your order has been received at our warehouse, please allow 2-7 business days for our evaluation process. Once this has been completed, you will receive an email confirmation for your refund .<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have placed an order online, you cannot process any exchanges or refunds at a retail store. Any Pajar products purchased outside of Pajar.com should be exchanged or returned to their point of purchase.<p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more information regarding our Warranty read more <a href="https://ca.pajar.com/pages/warranty" style="box-sizing: border-box; color: var(--colorLink); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;" title="Warranty">here</a>.

Returns/Exchanges

pajar

How do I place an order?

How will I know if my order went through?

Can I add items to my order that I just placed?

Do you have a store I can shop at?

Processing Time

Orders

Which method of payments do you accept?

Do you offer Gift Cards?

Do you offer price adjustments or price matching?

I can’t find my order confirmation. Can you send me a copy?

How do I use my promotional code?

Payments

Canada Post Strike Update

Shipping

What courier do you use for delivery?

Do you ship internationally?

How much is shipping?

Do you ship to PO Box?

My tracking number states that my order has been delivered, but I haven’t received anything. What should I do?

My order was returned to sender. What should I do?

I have ordered several items. Will I receive them separately?

The delivery address on my order is incorrect. What do I do?

I’ve received an incorrect item, what do I do?

How do I cancel my order?

Why was my order cancelled?

The item is out of stock. When will it be available again?

Cancellation

What are the care instructions for Pajar jackets?

Do you sell spare fur trim?

Is my Pajar jacket waterproof?

Where can I repair my jacket?

Do you offer a service for cleaning jackets?

What are the instructions for fur trim care?

How do I fix feather leaks?

Quick Recommendations

Jacket Care

How do I take care of my Pajar boots?

Boot Care

Warranty

Boot sizing

What is the process for a return or exchange of my order?

What should I do if my product has a defect or damage after purchase?

How can I track my order or find out the estimated delivery time?

What is the warranty policy for outdoor boots purchased on your website?

Do you ship to international locations and what are the shipping terms?

Can I cancel or modify my order after placing it?

Do you offer repair services for products that are out of warranty or without a receipt?

How do I return an item I purchased online?

How can I unsubscribe from your emails?

Can I purchase replacement crampons for my boots, and how do I request them?

Are discount codes combinable with other offers or promotions?