Please be advised that we cannot modify or cancel any orders that have been placed.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please be advised that we cannot modify or cancel any orders that have been placed.

How do I cancel my order?

This may occur if the item was not available at our warehouse (out of stock) when fulfilling your order. OR. Our system reported your method of payment as fraudulent (example. Billing information is incorrect). *You will receive a cancellation email

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">This may occur if the item was not available at our warehouse (out of stock) when fulfilling your order.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">OR<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our system reported your method of payment as fraudulent (example. Billing information is incorrect).<p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*You will receive a cancellation email and a refund via the original method of payment.

Why was my order cancelled?

We regularly re-stock our best sellers and invite you to consult our website regularly.Can't wait? Please shop similar styles in the meantime!

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We regularly re-stock our best sellers and invite you to consult our website regularly.<br style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.8px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(242, 242, 242); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Can&apos;t wait? Please shop similar styles in the meantime!

The item is out of stock. When will it be available again?

pajar

Cancellation

How do I place an order?

How will I know if my order went through?

Can I add items to my order that I just placed?

Do you have a store I can shop at?

Processing Time

Orders

Which method of payments do you accept?

Do you offer Gift Cards?

Do you offer price adjustments or price matching?

I can’t find my order confirmation. Can you send me a copy?

How do I use my promotional code?

Payments

Canada Post Strike Update

Shipping

What courier do you use for delivery?

Do you ship internationally?

How much is shipping?

Do you ship to PO Box?

My tracking number states that my order has been delivered, but I haven’t received anything. What should I do?

My order was returned to sender. What should I do?

I have ordered several items. Will I receive them separately?

The delivery address on my order is incorrect. What do I do?

I’ve received an incorrect item, what do I do?

Returns/Exchanges

What are the care instructions for Pajar jackets?

Do you sell spare fur trim?

Is my Pajar jacket waterproof?

Where can I repair my jacket?

Do you offer a service for cleaning jackets?

What are the instructions for fur trim care?

How do I fix feather leaks?

Quick Recommendations

Jacket Care

How do I take care of my Pajar boots?

Boot Care

Warranty

Boot sizing

What is the process for a return or exchange of my order?

What should I do if my product has a defect or damage after purchase?

How can I track my order or find out the estimated delivery time?

What is the warranty policy for outdoor boots purchased on your website?

Do you ship to international locations and what are the shipping terms?

Can I cancel or modify my order after placing it?

Do you offer repair services for products that are out of warranty or without a receipt?

How do I return an item I purchased online?

How can I unsubscribe from your emails?

Can I purchase replacement crampons for my boots, and how do I request them?

Are discount codes combinable with other offers or promotions?