pajar

If your order shows as delivered but you haven&#x2019;t received it, please contact ShipInsure directly to open a claim, if you purchased the delivery insurance.If you did not select the insurance option, you&#x2019;ll need to contact the shipping carrier (UPS or Canada Post) directly to open a claim with them.

If your order shows as delivered but you haven’t received it, please contact ShipInsure directly to open a claim, if you purchased the delivery insurance. If you did not select the insurance option, you’ll need to contact the shipping carrier (UPS or

My tracking number states that my order has been delivered, but I haven’t received anything. What should I do?

Shipping

How do I place an order?

How will I know if my order went through?

Can I add items to my order that I just placed?

Do you have a store I can shop at?

Processing Time

Orders

Which method of payments do you accept?

Do you offer Gift Cards?

Do you offer price adjustments or price matching?

I can’t find my order confirmation. Can you send me a copy?

How do I use my promotional code?

Payments

What courier do you use for delivery?

Do you ship internationally?

How much is shipping?

Do you ship to PO Box?

My order was returned to sender. What should I do?

I have ordered several items. Will I receive them separately?

The delivery address on my order is incorrect. What do I do?

I’ve received an incorrect item, what do I do?

How do I cancel my order?

Why was my order cancelled?

The item is out of stock. When will it be available again?

Cancellation

Returns/Exchanges

What are the care instructions for Pajar jackets?

Do you sell spare fur trim?

Is my Pajar jacket waterproof?

Where can I repair my jacket?

Do you offer a service for cleaning jackets?

What are the instructions for fur trim care?

How do I fix feather leaks?

Quick Recommendations

Jacket Care

How do I take care of my Pajar boots?

Boot Care

WARRANTY CLAIM

Warranty

What is the process for a return or exchange of my order?

What should I do if my product has a defect or damage after purchase?

How can I track my order or find out the estimated delivery time?

What is the warranty policy for outdoor boots purchased on your website?

Do you ship to international locations and what are the shipping terms?

Can I cancel or modify my order after placing it?

Do you offer repair services for products that are out of warranty or without a receipt?

How do I return an item I purchased online?

How can I unsubscribe from your emails?

Can I purchase replacement Ice Gripper cleats for my boots, and how do I request them?

Are discount codes combinable with other offers or promotions?

Do you restock out-of-stock items and when can I expect it?

Boot sizing

My tracking number states that my order has been delivered, but I haven’t received anything. What should I do?Updated 2 months ago