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What is the process for a return or exchange of my order?
Our return and exchange policy allows for returns within 30 days from the date of receipt of your order. To initiate a return or exchange, please use our return portal , accessible directly at the provided URL. There you'll find step-by-step instruc
What should I do if my product has a defect or damage after purchase?
Please reach out to customer service with clear pictures of the defect, a copy of the purchase receipt, and a description of the problem for a warranty claim. If you have received a product with missing components, such as hoop clips for boots, pleas
How can I track my order or find out the estimated delivery time?
To track your order or find out the estimated delivery time, please allow a processing timeline 72h from the order date. Once your order is packed and ready to ship, you will receive an email confirmation with the tracking details. The standard deliv
What is the warranty policy for outdoor boots purchased on your website?
We take pride in the quality of our products and customer satisfaction, hence offering a limited 6-month warranty on outdoor boots purchased through our website. To pursue a warranty claim, please provide us with the following information via email:.